To control risks and prevent accidents, incidents and ill-health, companies develop sophisticated management systems and technical solutions. We cannot rely solely on systems and technology to achieve our objectives, though. Without enabling and enhancing adequate behaviour of management and staff, efforts to improve systems and technology could be in vain. As a result, human factors should be considered systematically.
Human factors & safety culture address the human element in SHE performance, both in terms of factors leading to human errors for specific scenarios and the broader factors defined by the safety culture. The aim of both services is to reduce human errors that contribute to accidents.
Your organisation’s performance depends on your people. DNV helps you develop personnel, design processes and workplaces in a way that increases performance safely and responsibly.
DNV works closely with companies to help them design processes and work systems through a sociotechnical perspective. This means that ‘people issues’ are considered carefully and systematically. Human behaviour and decision-making is always part of the picture – not only within labour-intensive production, but also in highly automated systems.
Thus, we focus closely on the possible interfaces (human-machine-organisation) within a work system:
DNV can analyse and help improve work systems considering human factors throughout the whole system life cycle. This begins with feasibility studies and analysis, implementation support or continuous improvement and change of running systems.
As a client, you will benefit from DNV’s ability to combine its proven technological and management solutions, together with appropriate human factor approaches.
For example, rating tools like DNV’s ISRS (International Safety Rating System) can be used to gather information about where human factor issues need to be improved.
Possible improvement processes include the following:
Considering the complexity of your challenges, we may combine several of the above. Subsequently, we design measures and programmes according to your specific requirements.
Questions or comments? Please contact our Solutions group in the Netherlands
Questions or comments? Please contact our Solutions group in Belgium